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Article
14
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German
43
English
20
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Michel, Stefan
14
Brown, Stephen W.
3
Johnston, Robert
3
Bowen, David
2
Gallan, Andrew S.
2
Meuter, Matthew L.
2
Bastian, Claudia Christina von
1
Knox, Simon
1
Kreuzer, Michael
1
Kühn, Richard
1
Lusch, Robert F.
1
Maklan, Stan
1
Reynoso, Javier
1
Rubalcaba, Luis
1
Schwaninger, Adrian
1
Sundbo, Jon
1
Vargo, Stephen L.
1
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International journal of service industry management : IJSIM
3
Journal of service management
3
Journal of the Academy of Marketing Science
2
California management review : CMR
1
Die Betriebswirtschaft : DBW
1
Harvard-Business-Manager : das Wissen der Besten
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
Thunderbird international business review
1
Zeitschrift für Arbeitswissenschaft
1
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1
Why service recovery fails: Tensions among customer, employee, and process perspectives
Michel, Stefan
;
Bowen, David
;
Johnston, Robert
- In:
Journal of service management
20
(
2009
)
3/4
,
pp. 253-273
Persistent link: https://www.econbiz.de/10008374474
Saved in:
2
Why service recovery fails: Tensions among customer, employee, and process perspectives
Michel, Stefan
;
Bowen, David
;
Johnston, Robert
- In:
Journal of service management
20
(
2009
)
3
,
pp. 253-273
Persistent link: https://www.econbiz.de/10008374516
Saved in:
3
The Guaranty Trust Bank of Nigeria: From niche positioning to mass-market branding
Maklan, Stan
;
Knox, Simon
;
Michel, Stefan
- In:
Thunderbird international business review
51
(
2009
)
4
,
pp. 385-402
Persistent link: https://www.econbiz.de/10008270001
Saved in:
4
Die praktische Relevanz individualisierbarer Massengüter aus Sicht der Nachfrage
Kreuzer, Michael
;
Kühn, Richard
;
Michel, Stefan
- In:
Die Betriebswirtschaft : DBW
67
(
2007
)
4
,
pp. 399-417
Persistent link: https://www.econbiz.de/10007765212
Saved in:
5
Reconfiguration of the conceptual landscape: a tribute to the service logic of Richard Normann
Michel, Stefan
;
Vargo, Stephen L.
;
Lusch, Robert F.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 152
Persistent link: https://www.econbiz.de/10007908089
Saved in:
6
An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen W.
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10007908096
Saved in:
7
TRENDS - Die Vorteile schnellen Scheiterns - Diversifikation: Was McDonald's aus seinem missglückten Ausflug in die Hotellerie lernte.
Michel, Stefan
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
11
,
pp. 18-21
Persistent link: https://www.econbiz.de/10007877676
Saved in:
8
Shaping, organizing, and rethinking service innovation: a multidimensional framework
Rubalcaba, Luis
;
Michel, Stefan
;
Sundbo, Jon
;
Brown, …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-716
Persistent link: https://www.econbiz.de/10010026072
Saved in:
9
Analyzing service failures and recoveries: A process approach
Michel, Stefan
- In:
International journal of service industry management : IJSIM
12
(
2001
)
1
,
pp. 20-33
Persistent link: https://www.econbiz.de/10007114627
Saved in:
10
The service recovery paradox: true but overrated?
Michel, Stefan
;
Meuter, Matthew L.
- In:
International journal of service industry management : IJSIM
19
(
2008
)
4
,
pp. 441-457
Persistent link: https://www.econbiz.de/10008089728
Saved in:
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