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External equity, loyalty program membership, and service recovery
Morrisson, Olivier; Huppertz, John W. - In: The journal of services marketing 24 (2010) 3, pp. 244-255
Persistent link: https://www.econbiz.de/10008418642
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Customer complaining: The role of tie strength and information control
Mittal, Vikas; Huppertz, John W.; Khare, Adwait - In: Journal of retailing 84 (2008) 2, pp. 195-204
Persistent link: https://www.econbiz.de/10008071251
Cover Image
Customer complaining: The role of tie strength and information control
Mittal, Vikas; Huppertz, John W.; Khare, Adwait - In: Journal of retailing 84 (2008) 2, pp. 195-205
Persistent link: https://www.econbiz.de/10008884184