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Cockalo, Dragan
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Djordjevic, Dejan
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International journal of services technology and management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Elements of the model for customer satisfaction: Serbian economy research
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
- In:
Total quality management & business excellence : an …
22
(
2011
)
8
,
pp. 807-833
Persistent link: https://www.econbiz.de/10009988222
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The elements of customer satisfaction model in Serbian conditions
Cockalo, Dragan
;
Djordjevic, Dejan
;
Sajfert, Zvonko
; …
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 87-109
Persistent link: https://www.econbiz.de/10009994992
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