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Quality and productivity: role conflict in the service context

Luria, Gil; Yagil, Dana; Gal, Iddo - In: The Service Industries Journal 34 (2014) 12, pp. 955-973

This article presents a qualitative study exploring service employees' experiences of quality-productivity tensions in the workplace, and how they cope with such conflicts. Semi-structured interviews were conducted with 50 service employees. Content analysis suggests that organization-level...

Persistent link: https://www.econbiz.de/10010952313

Friends in Need: The Protective Effect of Social Relationships Under Low-Safety Climate

Yagil, Dana; Luria, Gil - In: Group & organization management : an international journal 35 (2010) 6, pp. 727-751

Persistent link: https://www.econbiz.de/10008745358

Stressors and resources in customer service roles: Exploring the relationship between core self-evaluations and burnout

Yagil, Dana; Luria, Gil; Gal, Iddo - In: International journal of service industry management : IJSIM 19 (2008) 5, pp. 575-595

Persistent link: https://www.econbiz.de/10008136371

Organizational meta-scripts as a source of high reliability: the case of an army armored brigade

Zohar, Dov; Luria, Gil - In: Human resources abstracts : an international … 39 (2004) 3

Persistent link: https://www.econbiz.de/10007805882

A framework for performing workplace hazard and risk analysis: a participative ergonomics approach

Morag, Ido; Luria, Gil - In: Ergonomics : an international journal of research and … 56 (2013) 7, pp. 1086-1100

Persistent link: https://www.econbiz.de/10010152197

A Social Network Approach to Peer Assessment: Improving Predictive Validity

Luria, Gil; Kalish, Yuval - In: Human resource management 52 (2013) 4, pp. 537-560

Persistent link: https://www.econbiz.de/10010156692

Climate strength – How leaders form consensus

Luria, Gil - In: The leadership quarterly : LQ ; an international … 19 (2008) 1, pp. 42-53

Persistent link: https://www.econbiz.de/10007911210

Controlling for Quality: Climate, Leadership, and Behavior - An explanation of the psychological mechanisms of why employees behave in a nonquality manner.

Luria, Gil - In: Quality management journal : QMJ 15 (2008) 1, pp. 27-40

Persistent link: https://www.econbiz.de/10007901189

Moments of Truth: Examining Transient Authenticity and Identity in Service Encounters

Yagil, Dana; Medler-Liraz, Hana - In: Academy of Management journal : AMJ 56 (2013) 2, pp. 473-497

Persistent link: https://www.econbiz.de/10010122398

The relationship of service provider power motivation, empowerment and burnout to customer satisfaction

Yagil, Dana - In: International journal of service industry management : IJSIM 17 (2006) 3, pp. 258-270

Persistent link: https://www.econbiz.de/10007265516