Moments of Truth: Examining Transient Authenticity and Identity in Service Encounters
Year of publication: |
2013
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Authors: | Yagil, Dana ; Medler-Liraz, Hana |
Published in: |
Academy of Management journal : AMJ. - Briarcliff Manor, NJ : Academy of Management, ISSN 0001-4273, ZDB-ID 2218598. - Vol. 56.2013, 2, p. 473-497
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Saved in:
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