Similar Search Results

Effect of social influence on repurchase intentions

Butcher, Ken; Sparks, Beverley; O'Callaghan, Frances - In: The journal of services marketing 16 (2002) 6, pp. 503-514

Persistent link: https://www.econbiz.de/10007107975

On the nature of customer-employee relationships

Butcher, Ken; Sparks, Beverley; O'Callaghan, Frances - In: Marketing intelligence & planning 20 (2002) 4-5, pp. 297-306

Persistent link: https://www.econbiz.de/10006972747

On the nature of customer-employee relationships

Butcher, Ken; Sparks, Beverley; O'Callaghan, Frances - In: Marketing intelligence & planning 20 (2002) 5, pp. 297-306

Persistent link: https://www.econbiz.de/10006973015

Number 4 - Evaluative and relational influences on service loyalty

Butcher, Ken; Sparks, Beverley; O'Callaghan, Frances - In: International journal of service industry management : IJSIM 12 (2001) 3-4, pp. 310-327

Persistent link: https://www.econbiz.de/10007112555

Business improvement preferences for small/medium hospitality firms in Australia

Butcher, Ken; Sparks, Beverley - In: International journal of contemporary hospitality management 23 (2011) 3, pp. 282-297

Persistent link: https://www.econbiz.de/10008995294

Service encounters and face loss: Issues of failures, fairness, and context

Lee, Yun Lok; Sparks, Beverley; Butcher, Ken - In: International journal of hospitality management 34 (2013), pp. 384-393

Persistent link: https://www.econbiz.de/10010121525

Effects of quality and corporate social responsibility on loyalty

Chomvilailuk, Rojanasak; Butcher, Ken - In: The Service Industries Journal 34 (2014) 11, pp. 938-954

The purpose is to investigate the impact of corporate social responsibility perceptions on three aspects of customer loyalty for a new bank service (Travel Card) relative to a recognised major predictor in service quality. Surveys were completed by 204 bank consumers in Australia. Using a series...

Persistent link: https://www.econbiz.de/10010952279

The effect of CSR knowledge on customer liking, across cultures

Chomvilailuk, Rojanasak; Butcher, Ken - In: The international journal of bank marketing : IJBM 31 (2013) 2, pp. 98-114

Persistent link: https://www.econbiz.de/10010083087

Will the Next Generation of Professionals Advertise More?

Butcher, Ken; McPhail, Janelle - In: Journal of professional services marketing 16 (1998) 1, pp. 123-134

Persistent link: https://www.econbiz.de/10007061801

A lack of true believers in the account-planning discipline in Australia?

Butcher, Ken; Mcculloch, Rod - In: Marketing intelligence & planning 21 (2003) 7, pp. 473

Persistent link: https://www.econbiz.de/10006966326