The paper examines how the concept of care can be used to explain innovation in a public institution. First, three indicators of care that have been derived from care ethics are discussed: engrossment, motivational displacement and recognition of the carer [Noddings, N. (1984). <italic>Caring: A...</italic>

Innovation is usually understood as a conscious development and implementation of new products or services. This article takes its starting point in a case study that shows how ‘innovation’ in reality happens as small step ‘bricolage’ -- as a ‘do-it-yourself’ problem-solving activity...

This paper is a first attempt to identify patterns and dynamics of innovation in experience service firms building on a survey of Danish experience firms. The paper shows that innovation in experience service firms takes place in an open and interactive process drawing on many sources of...

This article deals with the management problems of the traditional welfare state. The article is based on observations and interviews with employees in the home-help service for the elderly in Valby, a suburb of Copenhagen. On the basis of observations and interviews, and with reference to...