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Measuring customer satisfaction : development and use of questionnaires
Hayes, Bob E. - 1992
Persistent link: https://www.econbiz.de/10004159208
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Customer surveys for agency managers : what managers need to know
Hatry, Harry P. (contributor) - 1997
Persistent link: https://www.econbiz.de/10004372195
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Publikumsbefragung mit Hilfe von Wahlmaschinen 2001 : Ergebnisse und methodische Bewertung
Kocks, Manfred (contributor) - 2001
Persistent link: https://www.econbiz.de/10004836519
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Self-assessment for business excellence
Lascelles, David M.; Peacock, Roy - 1997 - Reprint.
Persistent link: https://www.econbiz.de/10004321453
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Evaluating the operation of the European quality award model for self-assessment
Porter, Leslie J.; Oakland, J. S.; Gadd, K. W. - 1998
Persistent link: https://www.econbiz.de/10004560701
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Organizational self assessment
Conti, Tito - 1997 - 1. ed.
Persistent link: https://www.econbiz.de/10004323139
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Managing brand equity : capitalizing on the value of a brand name
Aaker, David A. - 1991 - 1. print.
Persistent link: https://www.econbiz.de/10004108696
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Markenwert : Begriff, Berechnung, Bestimmungsfaktoren
Roeb, Thomas - 1994 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004209073
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Trademark valuation
Smith, Gordon V. - 1997
Persistent link: https://www.econbiz.de/10004327642