Fowler, Danielle; Swatman, Paul; Castleman, Tanya - In: Journal of Electronic Commerce in Organizations (JECO) 2 (2004) 4, pp. 90-101
This case study describes the experience of a state government health department in evaluating the use of smart card technology to redesign health benefits programs for the disabled in Australia. The social and political context of the system is explained in detail, and the potential benefits...