The paper describes the development of an agent-based simulation tool for hospital managers to manage their productivity of services, especially in the context of supporting services like patient transport logistics. The learning cockpit allows hospital managers to see how the change of inputs...

Professional Service Firms (PSFs) such as accounting, consulting, law, engineering or advertising firms increasingly face changing attitudes and fluctuation among young high potentials that question traditional career and human resource (HR) concepts. In this context, it seems vital to foster a...