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Indian call centres and business process outsourcing: a study in union formation

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: New technology, work and employment 24 (2009) 1, pp. 19-42

Persistent link: https://www.econbiz.de/10008210890

Gender, choice and constraint in call centre employment

Scholarios, Dora; Taylor, Phil - In: New technology, work and employment 25 (2010) 2, pp. 101-117

Persistent link: https://www.econbiz.de/10008431341

'Too scared to go sick'-reformulating the research agenda on sickness absence

Taylor, Phil; Cunningham, Ian; Newsome, Kirsty; … - In: Industrial relations journal : the European journal for … 41 (2010) 4, pp. 270-289

Persistent link: https://www.econbiz.de/10008437920

Beneath the glass ceiling: Explaining gendered role segmentation in call centres

Scholarios, Dora; Taylor, Phil - In: Human relations 64 (2011) 10, pp. 1291-1320

Persistent link: https://www.econbiz.de/10009328337

The experience of work in India's domestic call centre industry

Taylor, Phil; D'Cruz, Premilla; Noronha, Ernesto; … - In: The international journal of human resource management 24 (2013) 2, pp. 436-452

Persistent link: https://www.econbiz.de/10010054401

Employee Voice and Collective Formation in Indian ITES-BPO Industry

Taylor, Philip; Noronha, Ernesto; Scholarios, Dora; … - In: Economic and political weekly : a Sameeksha Trust publ 43 (2008) 22, pp. 37-46

Persistent link: https://www.econbiz.de/10008066959

Call centres and human resource management

Taylor, P. - 2004

A new book dedicated to academic research on call centres is welcome, not least for one obvious reason. In the last decade and a half, the call centre has transformed the structure and nature of interactive service work and employment in advanced countries, amounting to nothing less than 'a...

Persistent link: https://www.econbiz.de/10009459595

The city centre

Riley, C. F.; Taylor, P. - In: Planning outlook : the journal of the Department of … 3 (1967), pp. 7-24

Persistent link: https://www.econbiz.de/10002692209

A Note on Corporate Strategy and Capital Structure

Taylor, P.; Lowe, J. - In: Strategic management journal 16 (1995) 5, pp. 411

Persistent link: https://www.econbiz.de/10006860263

The Impact of Corporate Strategy on the Capital Structure of Australian Companies

Lowe, J.; Naughton, T.; Taylor, P. - In: Managerial and decision economics : MDE ; the … 15 (1994) 3, pp. 245-258

Persistent link: https://www.econbiz.de/10006863662

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