Indian call centres and business process outsourcing: a study in union formation
| Year of publication: |
2009
|
|---|---|
| Authors: | Taylor, Phil ; D'Cruz, Premilla ; Noronha, Ernesto ; Scholarios, Dora |
| Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 7227838. - Vol. 24.2009, 1, p. 19-42
|