Durch den steigenden Wettbewerbsdruck wird die regelm�ige Erhebung der Kundenzufriedenheit in zunehmenden Ma� notwendig. Das prim�e Ziel der proze�pezifischen Analyse von Kundenzufriedenheitsuntersuchungen besteht in der Bestimmung von Schwachstellen im Unternehmen. Die...

The process of designing new industrial products is in many cases solely based on the intuition and experience of the responsible design engineer. The aid of computers is restricted to visualization and manual manipulation tools. We demonstrate that the design process for conduits, which are...

In many rural areas in Germany pupils on the way to school are a large if not the largest group of customers in public transport. If all schools start more or less at the same time then the bus companies need a high number of vehicles to serve the customer peak in the morning rush hours. In this...