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Die Tertiarisierung der deutschen Industrie : Empirie und Erklärungsansätze
Benda, Martin - 1997
Persistent link: https://www.econbiz.de/10004376674
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Principles of service marketing and management
Lovelock, Christopher H.; Wright, Lauren - 1999
Persistent link: https://www.econbiz.de/10004139421
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Text and cases
1985
Persistent link: https://www.econbiz.de/10004142216
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Managing and marketing services into the 1990s
Teare, Richard (contributor) - 1990
Persistent link: https://www.econbiz.de/10004092572
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Management in service industries
Jones, Peter (contributor) - 1989
Persistent link: https://www.econbiz.de/10004076309
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The service quality solution : using service management to gain competitive advantage
Collier, David A. - 1994
Persistent link: https://www.econbiz.de/10004192023
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Managing services : marketing, operations, and human resources
Lovelock, Christopher H. (contributor) - 1992 - 2. ed.
Persistent link: https://www.econbiz.de/10004153871
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Management of service operations : text, cases, and readings
Sasser, William Earl; Olsen, Richard Paul; WYCKOFF, D D. - 1978
Persistent link: https://www.econbiz.de/10004683261