As in shops, human presence (crowd, salesmen) has an influence on e-commerce website visitors. This study shows that e-commerce shoppers can be divided into three groups according to how they perceive and describe the on-line human presence. Each group is defined by its members on-line shopping...

Literature on linguistic highlights that metaphors can be either particularizing or generalizing (Eco, 1988) placing the reader in either a concrete or an abstract mindset. Effectiveness of gain versus loss framed messages has been proven to be dependent on state of mind (White et al., 2011)....

Cet article pose les premières bases d’un modèle de marketing sensoriel qui articulerait les concepts d’évocation, d’inférence, et de niveau de stimulation des consommateurs. Nous faisons l’hypothèse que le consommateur doit être suffisamment stimulé pour que le processus...