The business values of product remanufacturing have been well-recognized in the literature. Companies have also increasingly realized the importance of coordinating the closed-loop supply chains (CLSCs) with both manufacturing and re-manufacturing processes. In this paper, we investigate a CLSC...

In online direct selling, a customer will not experience the product when making the purchase decision. Concerns about product quality and the return policy may prevent the customer from buying the product. In this paper, we develop several theoretical models to examine the impact of online...

This paper considers returns policies under which consumers’ valuation depends on the refund amount they receive and the length of time they must wait after the item is returned. Consumers face an uncertain valuation before purchase, and the realization of that purchase's value occurs only...