performance of the organizations. In this article we intend to analyse influences of waiting time and servicescape perception on … elements that form value perception: servicescape perception, waiting time perception, technical quality perception and … functional perception. The servicescape concept was assessed using five dimensions: accessibility, facility aesthetics, waiting …

, the current research evaluates how task uncertainty, servicescape, perceived control and perceived time pressure impact …

service quality, servicescape, internal marketing, and augmented service offering. The research involves four case companies …

examining customer preferences towards the servicescape and service offerings provided by such venues. Purposive sampling was … servicescape (e.g. gender of clientele, security, seating, location of dance floor and service offering) in influencing customer …

permanenza. Gli elementi costitutivi del modello sono basati sulla letteratura sul retailing e il servicescape. Le relazioni …