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The main concern of credit institutions in Romania should be to maintain the portfolio of clients. Long-term cooperation relations between a bank and its customers represent the proof of the bank's efforts in providing quality services that meet consumer demands. Moreover, keeping existing...
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-administered questionnaire for this purpose. The development of a holistic model for student satisfaction perceptions and loyalty would help to …
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. Moreover, it tries to investigate the relationship between service quality, customer satisfaction and loyalty. The five …
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The rapid increase in the number of mobile phone users and the growing popularity of mobile banking services in Bangladesh had a twofold outcome: it allowed financial institutions to tap into the areas of the market previously untouched by banking services, but it also brought along for their...
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relationship quality and customer loyalty from an empirical analysis in the context of changing trends in food and grocery … relationship quality and behavioural outcomes such as customer loyalty. The study further examines an influence of the relationship … quality on customer loyalty. This study is purely based upon the primary data and necessary secondary data to reinforce the …
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customer loyalty. Following the above introduction of describing the significance of customer loyalty, this article discusses … the conceptualisation of relational determinants of loyalty within the three common approaches used in the loyalty … research hypotheses that emphasize the connections between relational determinants of loyalty. This discussion is then followed …
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