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Literatur für die Aus- und Weiterbildung in Organisationen : wichtige Fachbücher für Trainer u. Personalentwickler ; mit Kurzbesprechungen
Weber, Hermann - 1988 - 1. Aufl., Stand: Aug. 1988
Persistent link: https://www.econbiz.de/10004122558
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The loyalty effect : the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F. - 1996
Persistent link: https://www.econbiz.de/10004306147
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A model of customer satisfaction with service encounters involving failure and recovery
Smith, Amy K.; Bolton, Ruth N.; Wagner, Janet - 1998
Persistent link: https://www.econbiz.de/10004020130
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Service quality : new directions in theory and practice
Rust, Roland T. (contributor) - 1994
Persistent link: https://www.econbiz.de/10004181386
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Handbook of training evaluation and measurement methods
Phillips, Jack J. - 1990
Persistent link: https://www.econbiz.de/10004112005
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Qualifikation des Personals - der Schlüssel für den Erfolg von morgen!
Feldgen, Ferdinand (contributor) - In: Berufspädagogische Arbeitstagung 12 (1991)
Persistent link: https://www.econbiz.de/10004103116
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Personal-Förderkonzepte : Diagnose - und was kommt danach?
Jeserich, Wolfgang - 1996
Persistent link: https://www.econbiz.de/10004302253
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Training and development handbook : a guide to human resource development
Craig, Robert L. (contributor) - 1987 - 3. ed.
Persistent link: https://www.econbiz.de/10009605034
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A Comparative Study of Customer Satisfaction between Two Indian Retail Brands
Roy, Rajib; Bhattacharya, Amit Kumar; Sengupta, Partha … - In: Global Business Review 12 (2011) 2, pp. 331-342
The present study is an attempt to measure the customer satisfaction of two competitive Indian retail rands and draw a comparison between the two based on customer service quality and value creation. The comparative analysis is drawn using Multiple Regression Model and before that measurement...
Persistent link: https://www.econbiz.de/10010773818
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An Empirical Study of the Conditions for Successful Knowledge Transfer in Training Programs
Mikami, Satoru; Furukawa, Mitsuaki - Japan International Cooperation Agency (JICA), … - 2014
cooperation, training programs (TPs) have been widely employed to enhance the capacity of workforces in developing countries. This …-up e-mail interviews with former participants of ICT training programs sponsored by Japanese International Cooperation … Agency reveal that bilateral communication between training participants and the dispatch organizations during the training …
Persistent link: https://www.econbiz.de/10011186439