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Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions

van Birgelen, Marcel; de Jong, Ad; de Ruyter, Ko - In: Journal of retailing 82 (2006) 4, pp. 367

Persistent link: https://www.econbiz.de/10007384958

Linking Employee Confidence to Performance: A Study of Self-Managing Service Teams

de Jong, Ad; de Ruyter, Ko; Wetzels, Martin - In: Journal of the Academy of Marketing Science 34 (2006) 4, pp. 576-587

Persistent link: https://www.econbiz.de/10007278677

Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences

van Birgelen, Marcel; de Ruyter, Ko; de Jong, Ad; … - In: International journal of research in marketing : IJRM ; … 19 (2002) 1, pp. 43-64

Persistent link: https://www.econbiz.de/10006176362

Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams

de Jong, Ad; de Ruyter, Ko; Wetzels, Martin - In: Management science : journal of the Institute for … 51 (2005) 11, pp. 1610-1625

Persistent link: https://www.econbiz.de/10006076769

Customer-sales employee encounters: a dyadic perspective

van Dolen, Willemijn; Lemmink, Jos; de Ruyter, Ko; de … - In: Journal of retailing 78 (2002) 4, pp. 265-280

Persistent link: https://www.econbiz.de/10006614853

Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?

Schepers, Jeroen; Falk, Tomas; de Ruyter, Ko; de Jong, Ad; … - In: Journal of marketing 76 (2012) 6, pp. 1-21

Persistent link: https://www.econbiz.de/10010037710

Relationship between freight accessibility and logistics employment in US counties

den Heuvel, Frank P. van; Rivera, Liliana; Donselaar, … - In: Transportation Research Part A: Policy and Practice 59 (2014) C, pp. 91-105

This paper analyzes the relationship between freight accessibility and logistics employment in the US. It develops an accessibility measure relevant for logistics companies based on a gravity model. This allows for an analysis of the accessibility of US counties focusing on four different modes...

Persistent link: https://www.econbiz.de/10010743822

Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting

Jong, Ad de; Ruyter, Ko de; Lemmink, Jos - In: Journal of management studies : JMS 42 (2005) 8, pp. 1593-1620

Persistent link: https://www.econbiz.de/10005879513

Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams

Jong, Ad de; Ruyter, Ko de; Lemmink, Jos - In: Journal of marketing 68 (2004) 2, pp. 18-35

Persistent link: https://www.econbiz.de/10005927930

B ORGANIZATIONAL BEHAVIOR - Antecedents and consequences of group potency: A study of self-managing service teams Bz:130

Jong, Ad de; Wetzels, Martin; Ruyter, Ko de - In: Operations research, Management science : OR MS ; the … 47 (2007) 1, pp. 41-42

Persistent link: https://www.econbiz.de/10007601996

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