Similar Search Results

Bank service quality: evidence from five Balkan countries

Glaveli, Niki; Petridou, Eugenia; Liassides, Chris; … - In: Managing service quality : MSQ ; an international journal 16 (2006) 4, pp. 380-394

Persistent link: https://www.econbiz.de/10007288516

Investigating cost efficiency in the branch network of a Greek bank: an empirical study

Noulas, Athanasios G.; Glaveli, Niki; Kiriakopoulos, Ioannis - In: Managerial Finance 34 (2008), pp. 160-171

Purpose - The purpose of this study is to examine the cost efficiency of 58 branches of a major Greek commercial bank, in six major Greek cities, for the years 2000 and 2001. Design/methodology/approach -The efficiency is measured through the data envelopment analysis (DEA) method. Using...

Persistent link: https://www.econbiz.de/10010757357

Bank service quality: empirical evidence from Greek and Bulgarian retail customers

Petridou, Eugenia; Spathis, Charalambos; Glaveli, Niki; … - In: International journal of quality & reliability management 24 (2007) 6, pp. 568-585

Persistent link: https://www.econbiz.de/10007749636

Exploring a possible route through which training affects organizational performance: the case of a Greek bank

Glaveli, Niki; Karassavidou, Eleonora - In: The international journal of human resource management 22 (2011) 14, pp. 2892-2924

Persistent link: https://www.econbiz.de/10009988306

Managing service quality in banks: customers' gender effects

Spathis, Charalambos; Petridou, Eugenia; Glaveli, Niki - In: Managing service quality : MSQ ; an international journal 14 (2004) 1, pp. 90-102

Persistent link: https://www.econbiz.de/10007155556

Investigating cost efficiency in the branch network of a Greek bank: an empirical study

Noulas, Athanasios G.; Glaveli, Niki; Kiriakopoulos, Ioannis - In: Managerial finance 34 (2008) 3, pp. 160-171

Persistent link: https://www.econbiz.de/10007979085

Assessing hospitals' readiness for clinical governance quality initiatives through organisational climate

Karassavidou, Eleonora; Glaveli, Niki; Zafiropoulos, Kostas - In: Journal of health organization and management 25 (2011) 2, pp. 214-241

Persistent link: https://www.econbiz.de/10009014564