Bank service quality: evidence from five Balkan countries
| Year of publication: |
2006
|
|---|---|
| Authors: | Glaveli, Niki ; Petridou, Eugenia ; Liassides, Chris ; Spathis, Charalambos |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 16.2006, 4, p. 380-394
|