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Customers' perceptions towards adoption of e-banking in Pakistan
Shabbir, Muhammad Shahbaz; Kaleem, Ahmad; Kirmani, Shabana - In: International Journal of Economics and Business Research 3 (2011) 1, pp. 1-14
Electronic distribution channels provide alternatives for faster delivery of banking services to a wider scope of customers. This study aims to understand customers' perception towards the potential benefits and risks associated with electronic banking in Pakistan. The outcomes would help the...
Persistent link: https://www.econbiz.de/10009352442
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Customer-perceived internet banking service quality: a study in national capital region of India
Singh, Shamsher - In: International Journal of Financial Services Management 7 (2014) 2, pp. 113-138
With the advancement of technology and growth in internet penetration, the banking sector has developed different channels to customer for their banking needs such as ATM, internet banking and tele-banking. Internet banking is based on the uses of the internet and mainly used in urban areas. It...
Persistent link: https://www.econbiz.de/10010884842
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Investigating customer satisfaction, loyalty and web usability concerning the use of Word-of-Mouth as a means of referral among internet banking users in Malaysia
Lee, Tan Hui; Jaafar, Noor Ismawati - In: International Journal of Electronic Finance 5 (2011) 4, pp. 357-373
satisfaction on loyalty and positive Word-of-Mouth (WOM) as a means of referral. A survey was conducted among 220 internet banking … users in Malaysia who represented the main banking customer base. The results show that customer satisfaction and customer …
Persistent link: https://www.econbiz.de/10009352612
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'E-banking' initiatives in Indian banks – a case of business process reengineering (BPR) implementation
Datta, Saroj K.; Kundu, Sukanya - In: World Review of Entrepreneurship, Management and … 7 (2011) 2, pp. 174-191
and to evaluate their performance in improving the level of customer satisfaction and the business performance of the PSBs …
Persistent link: https://www.econbiz.de/10009353069
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Customer e-loyalty to internet banking: an empirical analysis
Terzidis, Konstantinos; Papadopoulou, Eva; Kosmidis, Kosmas - In: Global Business and Economics Review 15 (2013) 2/3, pp. 148-162
investigation of the impact of quality of online banking services on customer's trust, overall satisfaction and finally e … provides insufficient evidence about the relationship among the quality of service, the overall satisfaction and the adoption …
Persistent link: https://www.econbiz.de/10010669008
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Is e-banking a competitive weapon? A causal analysis
Shih, Kuang-Hsun - In: International Journal of Electronic Finance 2 (2008) 2, pp. 180-196
satisfaction relies on a sufficient degree of training and R&D density. Intemperate investment on the support of e …
Persistent link: https://www.econbiz.de/10005753719
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Measuring customer satisfaction with internet banking: an exploratory study
Hwang, Hsin-Ginn; Chen, Rai-Fu; Lee, Jia-Min - In: International Journal of Electronic Finance 1 (2007) 3, pp. 321-335
The purpose of this study is to develop a measurement instrument for customer satisfaction with internet banking (IBCS … satisfaction measures are still valid in the context of internet banking, and that IBCS depends heavily on security and trust …
Persistent link: https://www.econbiz.de/10005818602
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The role of usability and satisfaction in the consumer's commitment to a financial services website
Casalo, L.; Flavian, C.; Guinaliu, M. - In: International Journal of Electronic Finance 2 (2008) 1, pp. 31-49
relationship between satisfaction in previous interactions and the consumer's commitment to a financial services website. …
Persistent link: https://www.econbiz.de/10008539377
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Measuring customer satisfaction with internet banking: an exploratory study
Hwang, Hsin-Ginn; Chen, Rai-Fu; Lee, Jia-Min - In: International Journal of Electronic Finance 1 (2007) 3, pp. 321-335
The purpose of this study is to develop a measurement instrument for customer satisfaction with internet banking (IBCS … satisfaction measures are still valid in the context of internet banking, and that IBCS depends heavily on security and trust …
Persistent link: https://www.econbiz.de/10008539392
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Exploring security and comfort issues associated with online banking
Smith, Alan D. - In: International Journal of Electronic Finance 1 (2006) 1, pp. 18-48
important questions about future growth of online banking may be found in achieving customer satisfaction through proper …
Persistent link: https://www.econbiz.de/10008539394