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Electronic distribution channels provide alternatives for faster delivery of banking services to a wider scope of customers. This study aims to understand customers' perception towards the potential benefits and risks associated with electronic banking in Pakistan. The outcomes would help the...
Persistent link: https://www.econbiz.de/10009352442
With the advancement of technology and growth in internet penetration, the banking sector has developed different channels to customer for their banking needs such as ATM, internet banking and tele-banking. Internet banking is based on the uses of the internet and mainly used in urban areas. It...
Persistent link: https://www.econbiz.de/10010884842
satisfaction on loyalty and positive Word-of-Mouth (WOM) as a means of referral. A survey was conducted among 220 internet banking … users in Malaysia who represented the main banking customer base. The results show that customer satisfaction and customer …
Persistent link: https://www.econbiz.de/10009352612
and to evaluate their performance in improving the level of customer satisfaction and the business performance of the PSBs …
Persistent link: https://www.econbiz.de/10009353069
investigation of the impact of quality of online banking services on customer's trust, overall satisfaction and finally e … provides insufficient evidence about the relationship among the quality of service, the overall satisfaction and the adoption …
Persistent link: https://www.econbiz.de/10010669008
satisfaction relies on a sufficient degree of training and R&D density. Intemperate investment on the support of e …
Persistent link: https://www.econbiz.de/10005753719
The purpose of this study is to develop a measurement instrument for customer satisfaction with internet banking (IBCS … satisfaction measures are still valid in the context of internet banking, and that IBCS depends heavily on security and trust …
Persistent link: https://www.econbiz.de/10005818602
relationship between satisfaction in previous interactions and the consumer's commitment to a financial services website. …
Persistent link: https://www.econbiz.de/10008539377
The purpose of this study is to develop a measurement instrument for customer satisfaction with internet banking (IBCS … satisfaction measures are still valid in the context of internet banking, and that IBCS depends heavily on security and trust …
Persistent link: https://www.econbiz.de/10008539392
important questions about future growth of online banking may be found in achieving customer satisfaction through proper …
Persistent link: https://www.econbiz.de/10008539394