'E-banking' initiatives in Indian banks – a case of business process reengineering (BPR) implementation
Year of publication: |
2011
|
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Authors: | Datta, Saroj K. ; Kundu, Sukanya |
Published in: |
World Review of Entrepreneurship, Management and Sustainable Development. - Inderscience Enterprises Ltd, ISSN 1746-0573. - Vol. 7.2011, 2, p. 174-191
|
Publisher: |
Inderscience Enterprises Ltd |
Subject: | e-banking | electronic banking | business process reengineering | business per employee | customer focus | national electronic funds transfer | NEFT | India | public sector | banks | customer satisfaction | business performance | private sector | ATMs | automated teller machines | cashpoints | delivery channels | bank branches | productivity indicators | computerisation | ICT | information technology | communications technology | entrepreneurs | entrepreneurship | entrepreneurialism | management | sustainable development | sustainability |
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