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Investigating relationships between relationship quality, customer loyalty and cooperation : an empirical study of convenience stores' franchise chain systems in Taiwan

Huang, Chih-Hsuan - 2009

Franchising has been widely accepted as an effective way to conduct and expand businesses. However, a franchise system is not a guarantee of success in the market. A successful franchise system should rely on a close and strong franchising relationship. Franchising is an important relationship...

Persistent link: https://www.econbiz.de/10009438350

Investigating relationships between relationship quality, customer loyalty and cooperation: An empirical study of convenience stores' franchise chain systems

McDonnell, John; Beatson, Amanda; Huang, Chih-Hsuan - In: Asia Pacific journal of marketing and logistics 23 (2011) 3, pp. 367-386

Persistent link: https://www.econbiz.de/10009177981

Applying repertory grids technique for knowledge elicitation in quality function deployment

Wu, Hsin-Hung; Shieh, Jiunn-I - In: Quality & Quantity: International Journal of Methodology 44 (2010) 6, pp. 1139-1149

Persistent link: https://www.econbiz.de/10009391224

Quantifying uncertainty in applying importance-performance analysis

Wu, Hsin-Hung; Shieh, Jiunn-I - In: Quality & Quantity: International Journal of Methodology 44 (2010) 5, pp. 997-1003

Persistent link: https://www.econbiz.de/10009391240

Finding behavior patterns and evaluating orderliness of dynamical systems by spanning tree invariants

Shieh, Jiunn-I; Wu, Hsin-Hung; Yang, Wei-Zu - In: Quality & Quantity: International Journal of Methodology 43 (2009) 6, pp. 1011-1023

Persistent link: https://www.econbiz.de/10009391255

Using AHP to evaluate the criteria of auto spare parts industry

Wu, Hsin-Hung; Tsai, Ya-Ning - In: Quality & Quantity: International Journal of Methodology 46 (2012) 1, pp. 359-364

Persistent link: https://www.econbiz.de/10009396040

Using K-means method and spectral clustering technique in an outfitter’s value analysis

Chang, En-Chi; Huang, Shian-Chang; Wu, Hsin-Hung - In: Quality & Quantity: International Journal of Methodology 44 (2010) 4, pp. 807-815

Persistent link: https://www.econbiz.de/10009396167

A fuzzy group decision-making approach in quality function deployment

Liu, Chin-Hung; Wu, Hsin-Hung - In: Quality & Quantity: International Journal of Methodology 42 (2008) 4, pp. 527-540

Persistent link: https://www.econbiz.de/10009396192

A case of applying importance-performance analysis in identifying key success factors to develop marketing strategies

Wu, Hsin-Hung; Tang, Yung-Tai; Shyu, Jyh-Wei - In: Quality & Quantity: International Journal of Methodology 44 (2010) 6, pp. 1207-1218

Persistent link: https://www.econbiz.de/10009396357

Applying a hidden Markov chain model in quality function deployment to analyze dynamic customer requirements

Shieh, Jiunn-I; Wu, Hsin-Hung - In: Quality & Quantity: International Journal of Methodology 43 (2009) 4, pp. 635-644

Persistent link: https://www.econbiz.de/10009396543