The demand for improving business processes has a very wide range of literature and even very popular not only in academic life, but also among business experts. The topic is particularly actual even today as there is a lot of debate and confusion regarding to the boundaries and scope of...

The amelioration of dysfunctional processes can be approached by several points of view. On the one hand customers’ perceptions are analysed in our researches and on the other hand we perform the research from the view of the analyses of flowing documents, resources, information, data –...

The demand for improving business processes has a very wide range of literature and even very popular not only in academic life, but also among business experts. The topic is particularly actual even today as there is a lot of debate and confusion regarding to the boundaries and scope of...

The amelioration of dysfunctional processes can be approached by several points of view. On the one hand customers’ perceptions are analysed in our researches and on the other hand we perform the research from the view of the analyses of flowing documents, resources, information, data –...

The study intends to analyze the validity of the hypothesis whether production and service organizations differ significantly. First a service management approach is introduced. The significance of service organizations in business is proved. Further on the study analyzes the problems of...

First a cultural change model was demonstrated, which tried to focus on both internal and external factors, which could have influence on cultural changes in organizations. There was no intention at all to provide formula for cultural change rather to introduce the elements, which can play...