Richard Tonge, Povl Larsen, Jonathan Pepper - In: International Journal of Business Performance Management 2 (2000) 4, pp. 293-310
This paper reports on an exploratory mail survey questionnaire that sought to identify the current use of the Balanced Scorecard (BS) by the FTSE 100 and possible future research initiatives. The main benefit of the BS was that departmental goals were now being aligned with the overall business...