Purpose – This study empirically examines the effect of shop-floor communication on implementation effectiveness of process management practices, and on the corresponding quality performance gained through process management implementation. It deals with four types of communication on the shop...

Project managers have multifaceted responsibilities that significantly affect project success. Previous research has identified four skills of effective project managers, namely, conceptual, human, political, and technical skills, along with their 16 skill components. The aim of this paper is to...

Plant managers generally have no direct marketing responsibilities but they have control over product quality and customer service. This paper hypothesises that many firms evaluate these managers on profit because sales, a component of profit, convey information on a plant manager's performance...

Plant managers generally have no direct marketing responsibilities but they have control over product quality and customer service. This paper hypothesises that many firms evaluate these managers on profit because sales, a component of profit, convey information on a plant manager's performance...