A key question for Internet commerce is the nature of competition with traditional brick-and-mortar retailers. Although traditional retailers vastly outsell Internet retailers in most product categories, research on Internet retailing has largely neglected this fundamental dimension of...

“Social exclusion” is a concept that has become increasingly prominent in the UK and elsewhere in the last ten years. Social exclusion occurs as a result of a series of problems that prevent people from being able to participate in activities that are considered normal in their society. Some...