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~person:"Akşin, Zeynep"
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Akşin, Zeynep
Dallery, Yves
103
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41
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23
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1
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
2
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10003888406
Saved in:
3
Call centers with delay information : models and insights
Jouini, Oualid
;
Akşin, Zeynep
;
Dallery, Yves
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
4
,
pp. 534-548
Persistent link: https://www.econbiz.de/10009388119
Saved in:
4
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-399
Persistent link: https://www.econbiz.de/10008283549
Saved in:
5
Queueing models for full-flexible multi-class call centers with real-time anticipated delays
Jouini, Oualid
;
Dallery, Yves
;
Akşin, Zeynep
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 389-400
Persistent link: https://www.econbiz.de/10008898918
Saved in:
6
Front-office multitasking between service encounters and back-office tasks
Legros, Benjamin
;
Jouini, Oualid
;
Akşin, Zeynep
; …
- In:
European journal of operational research : EJOR
287
(
2020
)
3
,
pp. 946-963
Persistent link: https://www.econbiz.de/10012293987
Saved in:
7
Peakedness-Based Staffing for Call Center Outsourcing
Schrieck, Jean-Christophe
;
Akşin, Zeynep
;
Chevalier, …
- In:
Production and Operations Management
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10011161989
Saved in:
8
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
9
Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep
;
Ata, Barış
;
Emadi, Seyed Morteza
;
Su, …
- In:
Management science : journal of the Institute for …
59
(
2013
)
12
,
pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
Saved in:
10
Value creation in service delivery : relating market segmentation, incentives and operational performance
Guneş, Evrim D.
(
contributor
);
Akşin, Zeynep
(
contributor
)
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001716443
Saved in:
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