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In order for service companies to have satisfied customers, they need satisfied employees (George, 1977). Internal marketing aims to encourage employees to be customer oriented which in turn should lead to delivering better service quality and satisfied customers. Research on internal marketing...
Persistent link: https://www.econbiz.de/10009429850
The use of business services has had an increasingly important effect on economic performance in many industries, with … supplies often determined by the local provision of business information. Consequently, an increasing research effort has … importance and geographic sources of subcontracting of business services by producer service establishments, particularly those …
Persistent link: https://www.econbiz.de/10009435432
The impacts that risk perceptions have on those deciding whether to locate a business activity in an area likely to … business location decisions gathered from surveys and interviews of owners and managers of manufacturing and producer service … establishments than for manufacturing establishments. Policies of host communities to offset the loss of business establishments that …
Persistent link: https://www.econbiz.de/10009436071
have significant impacts on the attraction of new, and the maintenance of existing business activities in areas in which … range of other factors to business location decisions using evidence from surveys of more than 400 manufacturing and … business service establishments in Colorado and Utah. We show that the importance of environmental amenities varies according …
Persistent link: https://www.econbiz.de/10009436158
The use of business services has had an increasingly important effect on economic performance in many industries, with … supplies often determined by the local provision of business information. Consequently, an increasing research effort has … importance and geographic sources of subcontracting of business services by producer service establishments, particularly those …
Persistent link: https://www.econbiz.de/10009436237
This paper summarized findings from a Colorado and Utah survey of manufacturing and business service establishments … which provided information on the use of business services among different types of firms in this interior region of the … consistent with those found by studies in other areas. Manufacturers are not a major source of sales for business service firms …
Persistent link: https://www.econbiz.de/10009436503
-nationally and by gender) as well as social and business implications with vanity. Design/methodology/approach ? Key research …
Persistent link: https://www.econbiz.de/10009484483
Establishing the applicability of multi-item measures is important for making valid inferences when testing theories cross-nationally. Typically, researchers have relied upon the tenets of classical measurement theory (CT) using confirmatory factor model invariance testing to conclude that a...
Persistent link: https://www.econbiz.de/10009484484
The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated in the literature. This research investigated two models involving the linkages between service quality, satisfaction, perceived value, repurchase intention and willingness to...
Persistent link: https://www.econbiz.de/10009484485
Physical distribution services are becoming increasingly important as supply chains strive to become more efficient in the logistical flow of goods to industrial customers. Performance of these services, however, takes place during encounters that customers have with various interfacing...
Persistent link: https://www.econbiz.de/10009484488