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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Average waiting time of customers in a new queue system with different classes
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 19 (2013) 1, pp. 146-168
Persistent link: https://www.econbiz.de/10010203642
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Queuing system for different classes of customers
Alotaibi, Youseef; Liu, Fei - In: International journal of business information systems : … 13 (2013) 4, pp. 418-434
Persistent link: https://www.econbiz.de/10010231405
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Average waiting time of customers in a new queue system with different classes
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 19 (2013) 1, pp. 146-168
Persistent link: https://www.econbiz.de/10010071524