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~person:"Arabzad, S. Mohammad"
~person:"Mahapatra, S. S."
~person:"Patankar, Jayprakash G."
~source:"olc"
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Dienstleistungsqualität
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AHP-Verfahren
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Data-Envelopment-Analyse
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Arabzad, S. Mohammad
Mahapatra, S. S.
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Advances in business and management forecasting
1
International journal of logistics systems and management
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International journal of productivity and quality management : IJPQM
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OLC EcoSci
ECONIS (ZBW)
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Analysis of e-service of electricity utility provider : an Indian perspective
Satapathy, S.
;
Mahapatra, S. S.
;
Patel, S. K.
;
Mishra, P. D.
- In:
International journal of logistics systems and management
15
(
2013
)
1
,
pp. 18-31
Persistent link: https://www.econbiz.de/10010146136
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2
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10010146207
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3
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10010147161
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