Estimation of penalty costs in service industries
Amitava Mitra and Jayprakash G. Patankar
| Year of publication: |
2013
|
|---|---|
| Authors: | Mitra, Amitava ; Patankar, Jayprakash G. |
| Published in: |
Advances in business and management forecasting. - Bingley : Emerald, ISSN 1477-4070, ZDB-ID 1432281x. - Vol. 9.2013, p. 47-57
|
| Subject: | Kundenzufriedenheit | Dienstleistungsqualität | Kundendienst | Garantie | Zeit | Kosten | Schätzung | Dienstleistungssektor |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10010147161