Norm violations disrupt social order, and according to prior research, social order can be restored through the punishment of norm violators. Based on this conceptual framework, the current research examines a prevalent yet overlooked behavior in the consumer literature by showing that consumers...

This research focuses on understanding when low body esteem consumers are most likely to engage in negative social comparisons and examines how this process influences product evaluations. In a series of three studies, we find that two pieces of social information are needed for negative...

Four experiments demonstrate that self-threatening social comparison information motivates consumers to lie. Factors related to self-threat, including relevance of the social comparison target (i.e., the importance of the comparison person), comparison discrepancy (i.e., the magnitude of the...

While the majority of consumer research that has studied social influences has focused on the impact of an interactive social presence, in this research we demonstrate that a noninteractive social presence (i.e., a mere presence) is also influential. We conduct two field experiments in a retail...

Three studies investigate the influence of empathy and the level of fictionality of short stories on consumers' evaluations of emotional melodramatic entertainment. We find that high empathizers' evaluations are more favorable when the story is low in fictionality (i.e., real) versus high. In...