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Compatibility effects in evaluations of satisfaction and loyalty
Auh, Seigyoung; Johnson, Michael D. - In: Journal of economic psychology : research in economic … 26 (2005) 1, pp. 35-57
Persistent link: https://www.econbiz.de/10002535802
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The complex relationship between customer satisfaction and loyalty for automobiles
Auh, Seigyoung - In: Customer retention in the automotive industry : …, (pp. 141-166). 1997
Persistent link: https://www.econbiz.de/10001299162
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Compatibility effects in evaluations of satisfaction and loyalty
Auh, Seigyoung; Johnson, Michael D. - In: Journal of Economic Psychology 26 (2005) 1, pp. 35-57
Persistent link: https://www.econbiz.de/10005317036
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Compatibility effects in evaluations of customer satisfaction and loyality
Johnson, Michael D.; Auh, Seigyoung - 1998
Persistent link: https://www.econbiz.de/10004600884
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Issue 3 - Order Effects in Customer Satisfaction Modelling
Auh, Seigyoung; Salisbury, Linda Court; Johnson, Michael D. - In: Journal of marketing management : MM 19 (2003) 3-4, pp. 379-400
Persistent link: https://www.econbiz.de/10006968793