Marketing is an art to attract and retain customers, but not to any but profitable customers. Unfortunately, organizations often understand that 20 to 40 percent of their customers are unprofitable. Also, many organizations report the fact that their most profitable customers are not the ones...

Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment. Differentiating customer service is achieved by adopting different standards according to the following criteria: availability of assortment...

The consideration of contemporary understanding of capitalism is a huge challenge marked by the peculiarities of development of nations and regions in last centuries of tremendous changes and turning points in historical and socio-economic development. Discussing the role of state and civil...

This study justifies the need for building a system for research, identification and monitoring of the needs of vocational training in compliance to the constantly changing needs of the labour market. When considered in a narrower sense this problem justifies and proves the need for this...

This study justifies the need for building a system for research, identification and monitoring of the needs of vocational training in compliance to the constantly changing needs of the labour market. When considered in a narrower sense this problem justifies and proves the need for this...

This paper reviews and analyzes the stages of development of social worker's occupation as describes in details all stages of development of this process in Bulgaria. Described and analyzed are the main connections of this process as well as the cooperation of all participants in this stage as...

The policy for logistic service appears to be part of the overall organizational policy for customer service, but it is particularly meant for logistic activities accomplishment according to customers' requirements. The present report studies the various levels of logistic service's influence on...

The policy for logistic service appears to be part of the overall organizational policy for customer service, but it is particularly meant for logistic activities accomplishment according to customers' requirements. The present report studies the various levels of logistic service's influence on...

The present publication reviews customer relationship management in several basic aspects: preserving the customers; improving the work with key customers and the customer relationship management systems (CRM) as base for organization's behaviour. An attempt for critical analysis of the current...

Russian Abstract: Как в России, так и в Болгарии, наметился устойчивый рост количества социально незащищённых людей. Более того, отмечается возрастание также и...