Narrow search
Showing 1 - 5 of 5
Cover Image
A theatrical perspective on service performance evaluation : the customer-critic approach
Harris, Kim; Harris, Richard; Elliot, Dominic; Baron, Steve - In: Journal of marketing management : MM 27 (2011) 5/6, pp. 477-502
Persistent link: https://www.econbiz.de/10009159923
Cover Image
Number 8 - Retail services - Customer participation in retail service: Lessons from Brecht
Hogg, Gillian; Harris, Kim; Harris, Richard; Baron, Steve - In: International journal of retail & distribution management 29 (2001) 8-9, pp. 359-369
Persistent link: https://www.econbiz.de/10006446340
Cover Image
Theatrical service experiences: Dramatic script development with employees
Harris, Richard; Harris, Kim; Baron, Steve - In: International journal of service industry management : IJSIM 14 (2003) 2, pp. 184-199
Persistent link: https://www.econbiz.de/10007105927
Cover Image
A theatrical perspective on service performance evaluation: The customer-critic approach
Harris, Kim; Harris, Richard; Elliott, Dominic; Baron, Steve - In: Journal of marketing management : MM 27 (2011) 5, pp. 477-503
Persistent link: https://www.econbiz.de/10008995019
Cover Image
A theatrical perspective on service performance evaluation: The customer-critic approach
Harris, Kim; Harris, Richard; Elliott, Dominic; Baron, Steve - In: Journal of marketing management : MM 27 (2011) 5, pp. 477-503
Persistent link: https://www.econbiz.de/10008997403