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Barrutia, Jose
Charterina, Jon
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The service industries journal
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E-service quality: an internal, multichannel and pure service perspective
Barrutia, Jose
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
The service industries journal
29
(
2009
)
12
,
pp. 1707-1722
Persistent link: https://www.econbiz.de/10008328654
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