E-service quality: an internal, multichannel and pure service perspective
Year of publication: |
2009
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Authors: | Barrutia, Jose ; Charterina, Jon ; Gilsanz, Ainhize |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 29.2009, 12, p. 1707-1722
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