Narrow search
Showing 1 - 6 of 6
Cover Image
Co-produktion in the service production and delivery process - conceptualization and future research fields
Bilstein, Nicola - In: Beiträge zur Dienstleistungsmarketing-Forschung : …, (pp. 97-119). 2011
Persistent link: https://www.econbiz.de/10009307401
Cover Image
Explaining social exchanges in information-based online communities (IBOCs)
Benoit, Sabine; Bilstein, Nicola; Hogreve, Jens; … - In: Journal of service management 27 (2016) 4, pp. 460-480
Persistent link: https://www.econbiz.de/10011563614
Cover Image
How voice assistants affect customer experience in online shopping
Flaswinkel, Anne Mareike; Bilstein, Nicola; Rump, Markus; … - In: Transfer : Zeitschrift für Kommunikation und … 68 (2022) 2, pp. 38-45
Persistent link: https://www.econbiz.de/10013257022
Cover Image
Service recovery on stage : effects of social media recovery on virtually present others
Hogreve, Jens; Bilstein, Nicola; Hörner, Kathrin Brigitte - In: Journal of service research 22 (2019) 4, pp. 421-439
Persistent link: https://www.econbiz.de/10012128049
Cover Image
Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens; Bilstein, Nicola; Mandl, Leonhard - In: Journal of the Academy of Marketing Science 45 (2017) 6, pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Cover Image
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola; Verlegh, Peeter; Klostermann, Jan; … - In: Journal of service management 33 (2022) 4/5, pp. 520-530
Persistent link: https://www.econbiz.de/10013325696