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Logistics service quality: a new way to loyalty
Saura, Irene Gil; Francés, David Servera; Contrí, … - In: Industrial management & data systems 108 (2008) 5-6, pp. 650-668
Persistent link: https://www.econbiz.de/10008368087
Cover Image
Logistics service quality: a new way to loyalty
Saura, Irene Gil; Francés, David Servera; Contrí, … - In: Industrial management & data systems 108 (2008) 5, pp. 650-668
Persistent link: https://www.econbiz.de/10008368201
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Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant
Velázquez, Beatriz Moliner; Blasco, María Fuentes; … - In: The journal of services marketing 24 (2010) 7, pp. 532-546
Persistent link: https://www.econbiz.de/10008706963