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Bloemer, José
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Marketing Review St. Gallen : die neue Thexis-Marketingfachzeitschrift für Theorie und Praxis
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Customer-Care-Center-Qualität : Messung und Nutzung
Aa, Zanna van der
;
Bloemer, José
;
Henseler, Jörg
; …
- In:
Marketing Review St. Gallen : die neue …
30
(
2013
)
3
,
pp. 16-24
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