//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Blut, Markus"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Replication research's disturb...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Beschwerdemanagement
4
Complaint management
4
Lieferantenmanagement
4
Supplier relationship management
4
Deutschland
3
Einzelhandel
3
Germany
3
Retail trade
3
Switching behaviour
3
Switching costs
3
Wechselverhalten
3
B-to-B-Marketing
2
Betriebsform
2
Business-to-business marketing
2
Franchising
2
Retail format
2
Behavioral economics
1
Business network
1
Business-to-business
1
Buyer-seller relationships
1
Canada
1
Customer relationships
1
Customer retention management
1
Dienstleistungsqualität
1
France
1
Frankreich
1
G7 countries
1
G7-Staaten
1
Gerechtigkeit
1
Großbritannien
1
Hierarchical linear modeling
1
Hierarchical regression
1
Italien
1
Italy
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
20
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
4
Book section
4
Language
All
English
9
Undetermined
7
German
4
Author
All
Blut, Markus
Baumgarth, Carsten
220
Evanschitzky, Heiner
183
Ahlert, Dieter
52
Hubbard, Raymond
35
Armstrong, J.Scott
29
Woisetschläger, David
25
Binckebanck, Lars
21
Backhaus, Christof
19
Schmidt, Holger J.
19
Armstrong, J. Scott
14
Boltz, Dirk-Mario
13
Hesse, Josef
11
Kenning, Peter
11
Hubbard, Raymond T.
10
Woisetschläger, David M.
10
Brock, Christian
9
Iyer, Gopalkrishnan R.
9
Wunderlich, Maren
9
Lohrisch, Nicole
8
Lindsay, R. Murray
7
Merrilees, Bill
7
Urde, Mats
7
Eiting, Alexander
6
Freter, Hermann
6
Henseler, Jörg
6
Michaelis, Manuel
6
Schmidt, Marco
6
Sharma, Arun
6
Thesing, Miriam
6
Vetter, Daniel E.
6
Walsh, Gianfranco
6
Brunsen, Hendrik
5
Eisend, Martin
5
Kastner, Olga Louisa
5
Ramaseshan, B.
5
Sandberg, Berit
5
Vogel, Verena
5
Wangenheim, Florian v.
5
Ahlert, Martin
4
more ...
less ...
Published in...
All
Journal of retailing
4
Die Betriebswirtschaft : DBW
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
2
Retailing in the 21st century : current and future trends
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International marketing review
1
Kundenmanagement
1
Verhalten in Organisationen
1
more ...
less ...
Source
All
ECONIS (ZBW)
13
OLC EcoSci
7
Showing
1
-
10
of
20
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Satisfaction with complaint handling : a replication study on its determinants in a business-to-business context
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 319-322
Persistent link: https://www.econbiz.de/10009779946
Saved in:
2
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
3
Gezielte Kundenbindung durch Segmentierung : Anwendung der Latent-Profile-Analyse bei Kundenheterogenität
Eiting, Alexander
;
Woisetschläger, David M.
;
Blut, Markus
- In:
Planung & Analyse : Zeitschrift für Marktforschung und …
35
(
2008
)
6
,
pp. 46-50
Persistent link: https://www.econbiz.de/10003786325
Saved in:
4
Distribution (place) : current status and future evolution of retail formats
Ahlert, Dieter
;
Blut, Markus
;
Evanschitzky, Heiner
- In:
Retailing in the 21st century : current and future trends
,
(pp. 337-356)
.
2010
Persistent link: https://www.econbiz.de/10003938768
Saved in:
5
Beschwerdemanagement im B2B-Sektor: Replikation und Erweiterung
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Die Betriebswirtschaft : DBW
70
(
2010
)
1
,
pp. 27-41
Persistent link: https://www.econbiz.de/10003929430
Saved in:
6
Will you tolerate this? : the impact of affective commitment on complaint intention and postrecovery behavior
Evanschitzky, Heiner
;
Brock, Christian
;
Blut, Markus
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 410-425
Persistent link: https://www.econbiz.de/10009491362
Saved in:
7
Consequences of customer loyalty to the loyalty program and to the company
Evanschitzky, Heiner
;
Ramaseshan, B.
;
Woisetschläger, David
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
5
,
pp. 625-638
Persistent link: https://www.econbiz.de/10009621889
Saved in:
8
Kundenbindung von Noncomplainern : neue Aspekte des Beschwerdemanagement
Brock, Christian
;
Blut, Markus
;
Evanschitzky, Heiner
; …
- In:
Kundenmanagement
,
(pp. 57-76)
.
2011
Persistent link: https://www.econbiz.de/10009008212
Saved in:
9
What to expect after the honeymoon : testing a lifecycle theory of franchise relationships
Blut, Markus
;
Backhaus, Christof
;
Heußler, Tobias
; …
- In:
Journal of retailing
87
(
2011
)
3
,
pp. 306-319
Persistent link: https://www.econbiz.de/10009380015
Saved in:
10
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->