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Inflated reputations : uncertainty, leniency, and moral wiggle room in trader feedback systems

Bolton, Gary E.; Kusterer, David J.; Mans, Johannes - In: Management science : journal of the Institute for … 65 (2019) 11, pp. 5371-5391

Persistent link: https://www.econbiz.de/10012125974

When a nudge backfires : combining (im)plausible deniability with social and economic incentives to promote behavioral change

Bolton, Gary E.; Dimant, Eugen; Schmidt, Ulrich - 2020 - This version: January 17, 2020

Both theory and recent empirical evidence on nudging suggest that observability of behavior acts as an instrument for promoting (discouraging) pro-social (anti-social) behavior. We connect three streams of literature (nudging, social preferences, and social norms) to investigate the universality...

Persistent link: https://www.econbiz.de/10012158705

Dispute resolution or escalation? : the strategic gaming of feedback withdrawal options in online markets

Bolton, Gary E.; Greiner, Ben; Ockenfels, Axel - In: Management science : journal of the Institute for … 64 (2018) 9, pp. 4009-4031

Persistent link: https://www.econbiz.de/10011921466

How Effective Are Electronic Reputation Mechanisms? An Experimental Investigation

Bolton, Gary E.; Katok, Elena; Ockenfels, Axel - In: Management Science 50 (2004) 11, pp. 1587-1602

Electronic reputation or "feedback" mechanisms aim to mitigate the moral hazard problems associated with exchange among …

Persistent link: https://www.econbiz.de/10009204411

When a nudge backfires: Using observation with social and economic incentives to promote pro-social behavior

Bolton, Gary E.; Dimant, Eugen; Schmidt, Ulrich - 2019

Both theory and recent empirical evidence on nudging suggest that observability of behavior acts as an instrument for promoting (discouraging) pro-social (anti-social) behavior. Our study questions the universality of these claims. We employ a novel four-party setup to disentangle the roles that...

Persistent link: https://www.econbiz.de/10012029794

Fixing feedback revision rules in online markets

Bolton, Gary E.; Breuer, Kevin; Greiner, Ben; … - 2021

Feedback withdrawal mechanisms in online markets aim to facilitate the resolution of conflicts during transactions. Yet, frequently used online feedback withdrawal rules are flawed and may backfire by inviting strategic transaction and feedback behavior. Our laboratory experiment shows how a...

Persistent link: https://www.econbiz.de/10012603351

Engineering Trust - Reciprocity in the Production of Reputation Information

Bolton, Gary E.; Greiner, Ben; Ockenfels, Axel - School of Economics, UNSW Business School - 2009

Reciprocal feedback distorts the production and content of reputation information, hampering trust and trade efficiency … changes in the way feedback information flows through the system, leading to more accurate reputation information, more trust …

Persistent link: https://www.econbiz.de/10005004031

When a Nudge Backfires: Combining (Im)Plausible Deniability with Social and Economic Incentives to Promote Behavioral Change

Bolton, Gary E.; Dimant, Eugen; Schmidt, Ulrich - 2020

Persistent link: https://www.econbiz.de/10012179869

When a nudge backfires : using observation with social and economic incentives to promote pro-social behavior

Bolton, Gary E.; Dimant, Eugen; Schmidt, Ulrich - 2019 - This version: April 21, 2019

Both theory and recent empirical evidence on nudging suggest that observability of behavior acts as an instrument for promoting (discouraging) pro-social (anti-social) behavior. Our study questions the universality of these claims. We employ a novel four-party setup to disentangle the roles that...

Persistent link: https://www.econbiz.de/10011998007

Trust among internet traders : a behavioral economics approach

Bolton, Gary E.; Katok, Elena; Ockenfels, Axel - In: Analyse & Kritik : journal of philosophy and social theory 26 (2004) 1, pp. 185-202

Persistent link: https://www.econbiz.de/10002506585