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Customer perception of services based on the SERVQUAL dimensions : a study of Indian commercial banks
Bose, Sunny
;
Gupta, Nitin
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 49-66
Persistent link: https://www.econbiz.de/10009726520
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Customer Perception of Services Based on the SERVQUAL Dimensions: A Study of Indian Commercial Banks
Bose, Sunny
;
Gupta, Nitin
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 49-66
Persistent link: https://www.econbiz.de/10010059241
Saved in:
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