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Bowen, David E.
Lawler, Edward E.
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Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
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Operations management : a strategic approach
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ECONIS (ZBW)
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Empowerment von Mitarbeitern in Dienstleistungsunternehmen
Bowen, David E.
;
Lawler, Edward E.
- In:
Handbuch Relationship Marketing : Konzeption und …
,
(pp. 273-291)
.
2003
Persistent link: https://www.econbiz.de/10001775682
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Empowering service employees
Bowen, David E.
;
Lawler, Edward E.
- In:
Operations management : a strategic approach
,
(pp. 259-272)
.
2005
Persistent link: https://www.econbiz.de/10003120328
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