Empowering service employees
Year of publication: |
2005
|
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Authors: | Bowen, David E. ; Lawler, Edward E. |
Published in: |
Operations management : a strategic approach. - London [u.a.] : SAGE, ISBN 1-4129-1903-7. - 2005, p. 259-272
|
Subject: | Dienstleistungssektor | Service industry | Arbeitskräfte | Workforce | Dienstleistungsberufe | Service workers | Kundenservice | Customer service | Tourismusberufe | Tourism employees | Arbeitsverhalten | Work behaviour |
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