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Purpose: The purpose of this study is to evaluate the comprehensiveness of sustainability reporting in higher education institutions. Design/methodology/approach: This study adopts a university sustainability rating framework and uses it to evaluate the comprehensiveness of sustainability...
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This study aims at proposing a modified 7-category fuzzy SERVQUAL to measure service quality for the banking sector. We have added new categories to the conventional SERVQUAL to account for the impacts of the bank’s Corporate Social Responsibility (CSR) initiatives, and e-banking. A...
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Purpose This paper aims to examine a case to illustrate the linguistic perception of corporate responsibility disclosures. Design/methodology/approach In this study, a content analysis framework based on fuzzy linguistic variables is proposed to measure the level of sustainable and responsible...
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