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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian; Fürst, Andreas; Koschate, Nicole - 2009
Persistent link: https://www.econbiz.de/10003932817
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See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian; Fürst, Andreas - 2006
Persistent link: https://www.econbiz.de/10003381632
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Modelle zur Analyse, Auswahl, Einführung und Erfolgsmessung von betrieblichen Informationssystemen
Zakhariya, Halyna - 2015
Persistent link: https://www.econbiz.de/10011441447
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How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian; Fürst, Andreas - 2005
Persistent link: https://www.econbiz.de/10002897805
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Discussion of a CRM system selection approach with experts : selected results from an empirical study
Friedrich, Ina; Sprenger, Jon; Breitner, Michael H. - 2010
Persistent link: https://www.econbiz.de/10009130005
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Towards a multi-criteria decision support framework for customer relationship management system selection
Zakhariya, Halyna; Kosch, Lubov; Friedrich, Ina; … - 2013
Persistent link: https://www.econbiz.de/10011609318
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Analyzing the impact of drivers' experience with electric vehicles on the intention to use electric carsharing : a qualitative approach
Thiessen, Mareike; Degirmenci, Kenan; Breitner, Michael H. - 2014
Persistent link: https://www.econbiz.de/10011638082
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Kundenorientierung im deutschen Automobilhandel : State of Practice und Erfolgsfaktoren
Beutin, Nikolas - 2003
Persistent link: https://www.econbiz.de/10013430044
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Vertriebsprofessionalität in der deutschen Gaswirtschaft : State of Practice und Erfolgsfaktoren
Beutin, Nikolas - 2004
Persistent link: https://www.econbiz.de/10013430074